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Refund Policy

We want every customer to be happy with Reflexsat IPTV. This policy explains when refunds are available and how to request one.

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1. Our commitment

Before issuing any refund, our support team will always try to resolve your issue. Most problems, such as setup errors, player settings or connection issues, can be fixed quickly with our help on WhatsApp.

2. When you may be eligible for a refund

You may request a refund within 7 days of your subscription being activated if:

  • The service does not work on your device because of a technical problem on our side, and our support team is unable to resolve it.
  • Your subscription was not activated after your payment was confirmed.
  • You were charged more than once for the same order by mistake.

3. When refunds do not apply

  • Requests made more than 7 days after activation.
  • Problems caused by your internet connection, Wi-Fi, device, player app or internet service provider (for example slow speeds, ISP blocking or throttling).
  • Changing your mind after the service has been activated and used.
  • Availability of a specific channel, event or title. Channel line-ups and content can change and are not guaranteed.
  • Accounts suspended for breaching our Terms & Conditions, such as sharing login details or exceeding the permitted connections.
  • Fees paid to third-party app developers (for example player activation fees), which are not paid to Reflexsat IPTV.

4. How to request a refund

  1. Contact us on WhatsApp at +44 7597 872672 or by email at support@reflexsatiptv.store.
  2. Provide your name, the phone number used to order, your plan and a description of the problem.
  3. Allow our support team to attempt to fix the issue. We may ask for screenshots or a short video.

5. Processing refunds

If your refund is approved, it will be issued to the original payment method where possible. Depending on the method and your bank, refunds usually arrive within 5 to 10 business days. Your subscription will be deactivated once the refund is processed.

6. Partial refunds

In some cases, for example a long-term plan where a technical issue occurs after the first weeks, we may offer a partial refund or a free extension of your subscription instead of a full refund.

Contact us

If you have any questions about this policy, please contact Reflexsat IPTV: