Privacy Policy

This policy explains how Reflexsat IPTV collects, uses and protects your personal information when you visit reflexsatiptv.store or use our services.

Last updated: 8 November 2026

1. Who we are

Reflexsat IPTV (“we”, “us”, “our”) operates the website reflexsatiptv.store and provides an IPTV streaming subscription service to customers worldwide. We are responsible for the personal information described in this policy.

2. Information we collect

We collect only the information we need to provide and support your subscription:

Contact information: your name, WhatsApp phone number and, if you provide it, your email address.
Order information: the plan you purchase, subscription dates and payment confirmation details. We do not store full card numbers.
Technical information: the type of device you use and, for MAG boxes, the device MAC address, so we can activate and support your service.
Support communications: messages you send us on WhatsApp or by email.
Website usage data: basic, anonymised information such as pages visited and browser type, which may be collected by our hosting provider for security and performance.

3. How we use your information

To process your order and activate your subscription.
To send your login details and setup instructions.
To provide customer support and respond to your enquiries.
To remind you before your subscription expires.
To protect our service against fraud, abuse and account sharing.
To comply with legal obligations.

We do not sell, rent or trade your personal information to third parties.

4. Legal basis

Where data protection laws such as the UK GDPR or EU GDPR apply, we process your information on the basis of performing our contract with you, our legitimate interests in running and securing our service, your consent where required, and compliance with legal obligations.

5. Sharing your information

We share information only where necessary with trusted service providers, such as payment processors, our website host and messaging platforms (for example WhatsApp, operated by Meta). These providers process data under their own privacy policies and security measures. We may also disclose information if required by law.

6. Cookies

Our website does not use advertising or tracking cookies. Our hosting and content delivery provider may use strictly necessary cookies or similar technologies for security and performance. Fonts are loaded from Google Fonts, which may receive your IP address as part of delivering them.

7. Data retention

We keep your information for as long as your subscription is active and for a reasonable period afterwards to handle renewals, support requests and legal or accounting requirements. You may ask us to delete your information at any time, subject to any legal obligations to retain it.

8. Data security

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS) on our website. No method of transmission over the internet is completely secure, but we work hard to protect your data.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to request a copy of your data. To exercise any of these rights, contact us using the details below. You also have the right to complain to your local data protection authority.

10. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

11. International transfers

Because we serve customers worldwide, your information may be processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place.

12. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the date it was last updated.

Contact us

If you have any questions about this policy, please contact Reflexsat IPTV: