Reflexsat IPTV Frequently Asked Questions
Everything you need to know about ordering, installing and enjoying your subscription. Can't find your answer? Our team is one WhatsApp message away.
Getting Started
What do I need to use Reflexsat IPTV?
You need three things: a stable internet connection, a compatible device such as a smart TV, Firestick, phone or computer, and an IPTV player app. Once you subscribe, we send the login details you enter into the app.
How do I order a subscription?
Visit our pricing page, choose a plan and tap its WhatsApp button. Your message is prefilled with the plan name. Tell us your device, complete payment and we will send your details.
What login details will I receive?
We provide Xtream Codes credentials (server URL, username and password) and/or an M3U playlist link. For MAG boxes we can activate your device using its MAC address.
Do you offer a test before buying?
Message us on WhatsApp to ask about current options for trying the service. Our one-month plan is also a low-commitment way to experience everything Reflexsat offers.
Devices & Apps
Does Reflexsat IPTV work on Firestick?
Yes. Amazon Fire TV Stick and Fire TV Cube are among the most popular devices for our service. Follow our Firestick installation guide.
Can I watch on a Samsung or LG smart TV?
Yes. Both Samsung (Tizen) and LG (webOS) smart TVs support IPTV player apps from their app stores. Read our smart TV IPTV guide for details.
Does it work on iPhone, iPad and Apple TV?
Yes. Several IPTV players are available on the Apple App Store for iPhone, iPad and Apple TV. Our team can recommend one.
Which IPTV player should I use?
It depends on your device and preferences. See our comparison of the best IPTV player apps, or ask us for a recommendation.
Can I install the service on more than one device?
Yes, you can install it on several devices. A standard plan supports one stream at a time, so only one device can watch at once. Ask us about multi-connection plans for simultaneous viewing.
Streaming Quality
What internet speed do I need?
We recommend a minimum of 10 Mbps for HD, about 20 Mbps for Full HD and 25 Mbps or more for 4K content.
Why is my stream buffering?
Buffering is usually caused by a slow or unstable connection, weak Wi-Fi, an overloaded device or ISP throttling. Our guide to fixing IPTV buffering walks through every solution.
Is 4K available on all channels?
No. 4K is available on selected channels and titles where the source is broadcast in 4K. Most channels are offered in Full HD and HD, with SD versions for slower connections.
Is there an electronic programme guide (EPG)?
Yes. EPG data is included and displays in players that support it, showing what is on now and next on each channel.
Account & Billing
Which payment methods do you accept?
Available payment methods depend on your country. Our team will share the options with you on WhatsApp when you place your order.
Will my subscription renew automatically?
No. Plans do not renew automatically. We will contact you before your plan expires so you can decide whether to renew.
Can I get a refund?
Please read our refund policy for the full conditions. In short, if a technical issue on our side prevents the service from working and we cannot fix it, you may be eligible for a refund.
Is my personal information safe?
Yes. We only collect the information needed to provide your subscription and never sell your data. See our privacy policy.
Support
How do I contact support?
Message us on WhatsApp at +44 7597 872672 at any time, or use our contact page.
What are your support hours?
Our WhatsApp support is available 24 hours a day, 7 days a week. Response times may be slightly longer during major live events.
Can you help me set up my device?
Absolutely. Tell us which device you have and we will guide you through each step, or send screenshots and video instructions where helpful.
Still Have a Question?
Our support team replies on WhatsApp 24/7. Ask us anything about devices, plans or setup.